QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: transltr on July 16, 2008, 09:11:39

Title: Total calls processed
Post by: transltr on July 16, 2008, 09:11:39

Hi

Just wondering is Total calls processed: supposed to equal Total rows processed:  ??

At the moment we are seeing more Total rows processed:

Will the total answered: minus the Total rows processed: equals to missed calls ?..

not really sure

thanks

Title: Re: Total calls processed
Post by: transltr on July 17, 2008, 08:09:39

actualy is it possible to find out missed calls by agent ?

Title: Re: Total calls processed
Post by: QueueMetrics on July 22, 2008, 09:20:47

Yes - by using the Attempts page. This will work on a specially patched * 1.2. or on 1.4s.