QueueMetrics > Outbound and QueueMetrics

Agent names are not showing up under Unans.DT & Unans

<< < (2/2)

QueueMetrics:

This is the cause - you should use CALOUTBOUND verbs, not ENTERQUEUEs :-)



--- Quote from: tsolaaa on June 12, 2012, 22:27:48 ---Sure thing!

We are using the prefix 8300 before calls to have QM track them.

We have q-300 set as the queue in QM to track outbound calls.

Here is the output from queue_log in relation to my test calls.


--- Code: ---1339532160|1339532160.76079|q-300|SIP/2178|ENTERQUEUE|-|901161405942016|
1339532166|NONE|NONE|SIP/2320|UNPAUSEALL|
1339532166|NONE|3011|SIP/2320|UNPAUSE|
1339532166|NONE|3010|SIP/2320|UNPAUSE|
1339532166|NONE|3008|SIP/2320|UNPAUSE|
1339532166|NONE|3009|SIP/2320|UNPAUSE|
1339532171|1339531912.76053|3008|SIP/2320|CONNECT|186|1339532167.76081|3
1339532172|1339532160.76079|q-300|SIP/2178|ABANDON|1|1|12
1339532183|1339532183.76084|q-300|SIP/2178|ENTERQUEUE|-|901161405942016|

--- End code ---


--- End quote ---

WRP:
For future readers, the verb is "CALLOUTBOUND". Two "L"s.

Thanks for the help QueueMetrics!

QueueMetrics:
Sorry I'm the world's worst typist  ;D

Navigation

[0] Message Index

[*] Previous page