QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Richarddb on May 07, 2010, 08:58:59

Title: Calls on 'Unanswered Yet' in the Report
Post by: Richarddb on May 07, 2010, 08:58:59

Hi,

When i run a report from 3 months ago till now, a lot of calls on the Unanswered Details page have the status 'Unanswered yet'. Some calls are from 3 months ago, so it's impossible that the call was closed after running the report. Why is it shown like this and how can we solve this?

(http://i888.photobucket.com/albums/ac88/Enovation_Apps/unansweredyet.png)

Thanks

Title: Re: Calls on 'Unanswered Yet' in the Report
Post by: QueueMetrics on May 07, 2010, 10:28:46

It *was* unanswered when the time period finished.   ;D

Title: Re: Calls on 'Unanswered Yet' in the Report
Post by: Richarddb on May 07, 2010, 11:08:54

But what is the meaning of this Status 'Unanswered yet? Does it mean that the caller directly terminated the call? Because in every record with Unanswered yet it gives 0:00 waittime.

Title: Re: Calls on 'Unanswered Yet' in the Report
Post by: QueueMetrics on May 08, 2010, 19:39:59

See http://queuemetrics.com/faq.jsp#faq-062-qm_numbers