QueueMetrics forum

QueueMetrics => Scripting QueueMetrics => Topic started by: emilec on March 30, 2012, 14:39:53

Title: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: emilec on March 30, 2012, 14:39:53

I have found that if a call passes through more than one queue you will end up with multiple call recordings with the same Asterisk Call ID. For example:
q84-20120321-083849-1332311914.682792.WAV
q91-20120321-084120-1332311914.682792.WAV
When I then look at the call detail and click on the URL I get the following:
http://172.16.1.1/monitor/2012/03/21/q84-20120321-083849-1332311914.682792.WAV%20/var/www/html/monitor/2012/03/21/q91-20120321-084120-1332311914.682792.WAV

Is there a way to return 2 URLs instead? i.e.
http://172.16.1.1/monitor/2012/03/21/q84-20120321-083849-1332311914.682792.WAV
http://172.16.1.1/monitor/2012/03/21/q91-20120321-084120-1332311914.682792.WAV

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on March 30, 2012, 18:04:16

Does this only happen through the XML-RPC call? or also if you click on the call details pop-up?

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: emilec on March 31, 2012, 00:18:18

That's what I see in the call details pop up.

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: emilec on April 04, 2012, 08:37:23

Any suggestions yet?

You should be able to reproduce this quite easily by copying an existing call to a new name with the same Call ID in it.

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on April 04, 2012, 15:42:13

It should already return two urls's. I don't understand if this only happens on XMl-RPC or on the GUi as well.

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: tonils on April 12, 2012, 09:44:10

Let me put this another way.

We have implemented the XML-RPC skeleton provided by QueueMetrics to return call recording URLs from another server. We have run into a situation where there are multiple recordings for a single unique ID (call has been transfered). I do not see how to return more than one URL in the XML reply.

Is there a way to return more than one URL in an XML-RPC reply?

Tony

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: emilec on April 18, 2012, 16:57:32

Hi

Any feedback?

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on April 19, 2012, 10:13:04

The RPC interface for QM.findAudio() already allows multiple file names to be returned in the same data block; I am opening up a bug for this issue.

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on April 19, 2012, 10:14:28

We track this as issue #1623

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: emilec on April 20, 2012, 08:47:20

Thanks!

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: emilec on January 10, 2013, 10:21:33

Any update on fixing this bug?

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on January 15, 2013, 12:32:59

It is scheduled for the next release

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on February 04, 2013, 10:08:35

This issue was fixed in upcoming version 13.x.
If you'd like to test it please contact us for a beta.

Title: Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs
Post by: QueueMetrics on February 04, 2013, 10:09:12

An example server was added to the Xml-Rpc browser on GitHub.