QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gb_delti on April 07, 2010, 10:34:46

Title: "Ongoing" calls at the end of a report
Post by: gb_delti on April 07, 2010, 10:34:46

When I look at the details of answered calls, I see a couple of calls marked with a red "Ongoing" in the "Disconnection" column at the bottom. When picking another time window, these calls correctly show up as disconnected. The cause is clear: A call started before midnight on a specific day and ended on the next day. It would be nice if you could configure an amount of time where Queuemetrics looks for disconnections when displaying detailed reports.

Title: Re: "Ongoing" calls at the end of a report
Post by: QueueMetrics on April 07, 2010, 10:55:14

Thanks we filed this as bug #1057.

Title: Re: "Ongoing" calls at the end of a report
Post by: jonstar on April 20, 2010, 21:43:41

Hi, I hate to ask so soon, but where can we check the status of this bug as I have just noticed that I am suffering from the same issue.

Title: Re: "Ongoing" calls at the end of a report
Post by: QueueMetrics on April 27, 2010, 16:18:48

Nothing yet. If you'd like to be notified by email when we have something, please send a line to support at loway.ch citing bug #1057.