QueueMetrics > Running QueueMetrics

attended transfer appear in QM to queue not to the extension was transfered

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emel_punk:
HI

as the title said, my attended transfer appear  in QM :

- Transferred to:       800

not to the extension was really transfered, when the transfered is blind its OK.

why is that? :o

QueueMetrics:
Not sure I understand the question?  ;)
Can you please explain again what happended?

emel_punk:
When an agent do an Attended Transfer to an extension (1100). And then i check my reports.... the answer details says.

DATE                      |CALLER      | QUEUE       |WAIT    |DURATION |POS |DISCONECTION |HANDLED BY        ATTEMPTS| CODE         |  STINTS
11/01 - 07:51:38    14227660    Operadora    0:08      1:13             0    Transfer 800      Pedro Sandoval    1                transf-rr.hh    1    


The transfer was done to extensions 1100 but  says TRANSFER 800  which is a queue.

QueueMetrics:
I really have no idea....

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