QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bhenry on August 08, 2013, 00:12:10

Title: QA Form - Additional Grading Options
Post by: bhenry on August 08, 2013, 00:12:10

By default for QA it seems there are 4 grading options that indicate poor, average, good ,excellent.  Is there any way to get additonal grading options or make these customizable?

Thanks
Brendan

Title: Re: QA Form - Additional Grading Options
Post by: QueueMetrics on August 12, 2013, 15:08:09

No but you can customize the value ranges (e.g. 0-10 for poor instead of 0-25).

Title: Re: QA Form - Additional Grading Options
Post by: andyfrp on December 18, 2014, 17:09:37

Is it still the case that you are only stuck with 4 grading options? It's absolutely essential to our business reporting that we have 5 grading options instead of 4. Is there absolutely no solution for this, even one that would involve editing some source or config files?