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1.5.2 - Tracking IVR Activity

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gavinlew:
Hi,

Ive been eager and updated my QM install to 1.5.2, how can I enable IVR activity tracking? Currently all 72 calls that had IVR activity today have been set to Untracked?

Many Thanks,

Gavin

QueueMetrics:
You have to configure it manually in the dialplan:

http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#_tracking_dnis_and_ivr_information

gavinlew:
Hi,

I've added the following code to my IVR dialplan (im testing with extensions_additional.conf - which I know is not correct under FreePBX as changes will be lost on a reload via the web interface)

[ivr-2]
include => ivr-2-custom
exten => h,1,Hangup
exten => s,1,Set(MSG=custom/supportqbreakout2)
...
exten => s,n,QueueLog(200,${UNIQUEID},NONE,INFO,IVR|${MYIVR})

This appears to log the following to /var/log/asterisk/queue_log

1241602518|1241602298.59276|200|NONE|EXITWITHKEY|2|1

Which shows, that I exited queue 200 via an IVR and pressed option 2 ?

However, Queuemetrics doesn't analyze this when I perform a quick report and the exit with IVR options still show untracked.

Have I missed something simple here?

Many Thanks,

QueueMetrics:
The line should appear BEFORE the call is entered!

gavinlew:
Hi,

So the code would look like ?;

[ivr-2]
include => ivr-2-custom
exten => h,1,Hangup
exten => s,n,QueueLog(200,${UNIQUEID},NONE,INFO,IVR|${MYIVR})
exten => s,1,Set(MSG=custom/supportqbreakout2)
...

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