QueueMetrics forum
QueueMetrics => QueueMetrics installation => Topic started by: criceto on March 16, 2010, 00:34:12
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Hi
i work with dynamic queue, each operator use the agent portal to log into the queue.
What i don't understand is why the user extention ring anyway evev in pause [Agent/1111: Agent is currently paused (10: Pausa Pranzo) ]
thanks
bye
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What is the status of the extensions in Asterisk? (see the show queues command).
Consider that a pause, anyway, is valid only for Queue activity - a paused agent can still be called if called directly. A pause is not the same as a telephone's DND.
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The status in queue stay unchanged, it seems that the command is not executed
But i see it in the CLI
I did the test calling the queue not directly :-)
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1- not in queue
qm--> Agent/1111: Agent is currently logged off
queue show: "agent/1111 not present"
2- ADD MEMBER
qm---> Agent/1111: Agent is currently logged on queues: 605
queue show---> Local/1111@from-internal (dynamic) (Not in use) has taken no calls yet with total talktime 0s
3- PAUSE
qm--> Agent/1111: Agent is currently paused (10: Pausa Pranzo)
queue show---> Local/1111@from-internal (dynamic) (Not in use) has taken no calls yet with total talktime 0s
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You have to modify the standard QM dialplan to accomodate your agents, that are in the format Local/1111@from-internal instead of Agent/1111.
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Hi
thanks, but what u mean exactly?
The add- remove member works fine w/o changes in dialplan .
Bye
M.
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You should have a look at your dialplan (the file extensions_queuemetrics.conf) and check if it makes sense for the rest of your configuration.
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FIXED!
Thanks
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;D