QueueMetrics > Running QueueMetrics

FreePBX(AsteriskNow) transfer

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bhenry:
I moved to AsteriskNow(FreePBX) 1.6 recently from a plain Asterisk 1.4 installation.  In 1.4, a transfer showed up in the queue log.  On my new system, FreePBX + 1.6, there is no record of Transfer in Queue Logs. 

Is anyone using FreePBX with Asterisk 1.6 with transfers reporting correctly?

Thanks!
-Brendan

moa:
How interesting, I came in here to ask a similar question. Today must be the day to work on transfer issues.  ;D

I've been running asterisk 1.6(source) for quite some time and techs haven't been able to transfer until I added the stateextension column into the database(I'm using REALTIME for queue_members) and changed a few things in the GUI our agents use to login.  This solved my issue with agents channels being "In Use" after the transfer. Now my problem is the queue stats continue to grow until the transferred call is hung up.  Has anyone ran into this issue and know how to solve it?


P.S. Sorry for hijacking this thread.  Since these issues seem very closely related, I'm hoping someone can provide us both with a little insight on asterisk 1.6 and transfers.

bhenry:
Hmm I don't think your solution will work for me because my endpoints are remote numbers and not actual devices connected to Asterisk. 

This is why I think the DevState doesn't help.  Regarding your issue, do you see a TRANSFER record in your queue_log?

Sigh maybe my solution is upgrading to 1.8?

bhenry:
Also I was under the impression that extension state was patched to 1.4 but that it does not exist in 1.6?

moa:
No, a TRANSFER record never shows up in the queue_log.  It did prior to use extension state but stopped once I enabled it.

AFAIK the extension state was created in 1.6 and they back ported it to 1.4.

I attempted a upgrade to 1.8 a few days ago and IMHO it didn't seem very stable.  I was going to wait until a few minor revisions are released to clear up some of the release bugs.

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