QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: mhcordeiro on May 04, 2009, 16:05:50

Title: Making Outcome Pop-up window wider
Post by: mhcordeiro on May 04, 2009, 16:05:50

Hello All,

I have implemented a list of outcome reasons in our Queuemetrics, so the analist can choose one that most applies for the call he/she just answered.
The fact is that the window and the drop-down box in it are to small related to long reason description they use in this call center.

Once I'm not so familiar with php programming, could some help me editing the files to make both, window and drop-down box wider?

The pop-up window I'm refering to is the one opened by clicking in the little pencil in the analist pannel, where he/she performs login, logoff, pauses, etc...

Thanks in advance for the help...

Marco

Title: Re: Making Outcome Pop-up window wider
Post by: QueueMetrics on May 05, 2009, 14:43:01

Please post a screenshot - we can enlarge that easily if needed.

Title: Re: Making Outcome Pop-up window wider
Post by: mhcordeiro on May 05, 2009, 18:52:23

Ok, here it goes as requested.

http://www.queuemetrics.com/img/screenshots/agscr_callstatus.png (http://www.queuemetrics.com/img/screenshots/agscr_callstatus.png)

The "Call Status" Field needs to be at least twice as large as the original.

Thanks again,

Title: Re: Making Outcome Pop-up window wider
Post by: QueueMetrics on May 06, 2009, 21:43:21

Thanks - we track this as bug #723.
You'll get a notification here on the forum when done.

Title: Re: Making Outcome Pop-up window wider
Post by: marcos on May 07, 2009, 10:05:37

Hi,
The bug is actually fixed doubling the dropdown menu width.
It will be delivered on next release that will be ready on few days.

Thank you for your feedback.
Marco.