QueueMetrics > Running QueueMetrics
ACD attempts clarification
Marquis:
--- Quote from: QueueMetrics on February 14, 2008, 12:37:07 ---This is filed as bug #268.
--- End quote ---
Is there any update on when a fix might be available for this? I'm pretty sure I'm running up against the same issue.
QueueMetrics:
--- Quote from: tank30 on February 10, 2008, 23:18:00 ---Total unanswered calls 3.
On Att. tab i see only 2 inbound ACD attempts and 2 agents. Agent 1 has had 2 lost attempts and 0 taken.
Agent 2 had 0 lost attempts and 1 taken.
For ACD attempts by queue on queue A i have 1 lost 0 taken and for queue B i have 1 lost and 1 taken.
--- End quote ---
We just fixed bug #258 - we discovered that the number of attempts conted could be different from the ones linked to each call, because we skip attempts that are 0 or 1 second long.
If you still have this problem with 1.4.4, we will need a piece of your queue_log for inspection.
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