QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: PHIAN01 on December 03, 2009, 17:48:50

Title: Outbound from Handset - Agent Report not showing any details
Post by: PHIAN01 on December 03, 2009, 17:48:50

Hi All,

We are using Queuemetrics for outbounding from fixed handsets and all appears to be working well when reporting on a specific queue.  The problem that we have is when we are trying to report on a specific agent it is showing zero values although on the queue report you can see that the agent has made calls.

We are using 1.5.5 and we are using the dialplan method instead of the AGI. 

Any ideas would be appreciated.

Title: Re: Outbound from Handset - Agent Report not showing any details
Post by: QueueMetrics on December 04, 2009, 12:28:16

very likely the name the client is defined under is not correct - so when it tries and report by agent, it does not find anything.

Title: Re: Outbound from Handset - Agent Report not showing any details
Post by: PHIAN01 on December 10, 2009, 16:55:49

The configuration appears to be correct as the information is showing on the queue.  Where would I look for the areas that you specified would be incorrect?

Title: Re: Outbound from Handset - Agent Report not showing any details
Post by: QueueMetrics on December 11, 2009, 09:09:39

Look for the names that the agent is shown under in "Calls OK" and in the agent config page. Feel free to post screen shots of unsure.