QueueMetrics > Running QueueMetrics

Seperating Agents on the Agent tab by Queue

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bhenry:
I am running version 1.5.0 so maybe this was fixed in one of later releases but I have multiple departments using the same database and queuemetrics page and the agents report tab contains agents of both departments.  For example if I run a report for the Sales department, I see agents from both the Sales Queue and the Support Queue on the agents tab.  I would like to only see agents from the Sales department in this scenario.  Is there a way to do this or have I misconfigured something?

Regards,
Brendan Henry

QueueMetrics:
If some agents are working on sales queue only and other agents are working on support only, if you run a query for support only you will not see agents from sales, and vice-versa. Was this the issue?

bhenry:
The issue is that I see every agent.  If I run a report for sales, I only want to see only the sales agents availability etc and not everyones...

Maybe I need to play with keys again or something.

QueueMetrics:
If we are speaking of a report, you should not see agents that are not a part of the activity - so you will only see agents that actually spoke on that queue.
Are you maybe referring to the Real-time page?

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