QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: caper800 on December 07, 2017, 21:36:16

Title: Replace SIP/xxxx with Agent/xxxx in Queue_Log Table
Post by: caper800 on December 07, 2017, 21:36:16

Hello,

Is there a way to have the Agent/xxxx extension written to the queue_log table instead of SIP/xxxx? We need to build some custom reports and having Agent/xxxx would make our lives much better. We currently use HOTDESKING. For example, currently when VERB=COMPLETECALLER, then AGENT will be SIP/2912. Ideally this would be Agent/7128 instead.

Title: Re: Replace SIP/xxxx with Agent/xxxx in Queue_Log Table
Post by: mirkox on December 11, 2017, 11:20:48

Hi caper800,

no that's not possible; why would that make reportinh easier?

Mirko