QueueMetrics > QueueMetrics installation
Call recordings not playing in Safari browser
WRP:
When trying to play a call recording in the Safari browser, I'm prompted with a Quicktime logo with a white question mark over it. If I download the audio recording first, it will play fine, even when opened with Safari.
In Firefox, the file plays directly from the website just fine. I believe Chrome has some issues (both of these are on a Mac).
I have a suspicion that this has to do with a MIME type not being set correctly in Tomcat or perhaps an issue with the audio URL having a ".do?<etc...>" extension, but am unsure as to how to fix it.
Any ideas? BTW, we are recording in wav49 format.
Thanks!
QueueMetrics:
Which extensions do you use for your recordings? the MIME types are set by QM.
WRP:
.WAV
WRP:
Any luck with this?
QueueMetrics:
I confirm that WAV (uppercase) and wav (lowercase) files are sent with a MIME type of audio/wav.
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