QueueMetrics > QueueMetrics installation

upgrade from queuemetrics-1.7.1.0 to queuemetrics-13.04.2-557

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cmslaght:
One of our guys did this upgrade and then dropped it on my lap broken.  I am getting the following error message:
"[JSP] org.apache.jasper.JasperException - -- Inner Exception -- Exception: org.apache.jasper.JasperException Error: Unable to compile class for JSP: An error occurred at line: 15 in the jsp file: /frontPage.jsp The method startTransactionIfNoUser(HttpServletRequest, HttpServletResponse, String, String) is undefined for the type FA 12: <% 13: // se non ho un contesto, 14: // forza una transazione per iniziare.... 15: FA.startTransactionIfNoUser( request, response, 'qm_start', '' ); 16: 17: %> 18: <%@ include file='00_page_header.jsp' %> An error occurred at line: 32 in the jsp file: /frontPage.jsp The method isSelfServiceReportingEnabled(LUser, LContext) is undefined for the type FA 29: String stColWidth = '250'; 30: 31: // Self service reports are valid only for agents with SSAREPORT KEY 32: boolean sSARepEnabled = FA.isSelfServiceReportingEnabled(oU, oC); 33: %> 34: 35:

I am at a loss for what is causing this.  I found a similar article that talked about cleaning the cache which I did but did not resolve the issue.  Any help is greatly appreciated.

QueueMetrics:
How was the upgrade performed? looks like a caching issue / mixed up jar libs to me.

cmslaght:
It was upgraded using http://astrecipes.net/index.php?from=226&q=astrecipes/updating+queuemetrics+using+yum
I don't remember how the original version was installed.  To even get the login page to come up, I had to update the qm-current link to point to the correct folder.

cmslaght:
Does Java need to be updated?  It was using v6. 

QueueMetrics:
No v6 is fine. I'd do a reinstall - just kaep a backup of your database and your configuration.proprerties and web.xml files. For the rest go for a fresh install.

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