QueueMetrics > QueueMetrics installation
Agent's Reports
chesstrian:
Hi everybody, i have a problem with the agent's reports: in the CC, there are agents that not receive calls, but they connect to a queue and stay in pause, when i'm going to see pauses reports, these agents not appear in the report. When an agent receives a call, all the information about these agent is shown, but can't be guaranteed that an agent answer a call because he/she can be in another process.
QueueMetrics:
You need to enable "raw agent sessions" through the config file.
chesstrian:
Hi, i added default.useRawAgentSessions=true in configuration.properties file and it doesn't works.
QueueMetrics:
Can you post a minimum example of the queue-log file where you have this problem? it should be a bug, but ythat's a widely used feature....
chesstrian:
Hi, thanks a lot for your help, i had repeated the parameter, and the second was in false. There is no bug. ;D
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