QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: nixzoom on June 20, 2012, 10:52:33

Title: Agent Appear in Realtime View even logout.
Post by: nixzoom on June 20, 2012, 10:52:33

Hi,

I am using Queuemetrics 12.5 in a production machine as trial. We are planning to buy. The product is wonderful. We found an issue, some agents still appearing in Realtime view even after they logout. They are not getting any call from the system, but can see available in Real time. How to over come this ??

Thanks in Advance.
Nix Zoom.

Title: Re: Agent Appear in Realtime View even logout.
Post by: QueueMetrics on June 20, 2012, 17:21:33

Most likely it may be caused by having distinct channel names from the ones you are using for the agent logons. E.g having friendly names set, as in http://queuemetrics.com/faq.jsp#faq-085-friendly_names - could this be possible?

Title: Re: Agent Appear in Realtime View even logout.
Post by: nixzoom on June 23, 2012, 07:34:22

Hi

Most likely this could be the issue. Let me try this.

Regards