QueueMetrics > Running QueueMetrics

Detailed Chronological Agent report

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droidman:
Hi Folks I'm new to the forum and considering getting an Asterisk server + Queuemetrics for a call centre for 50 + staff. I used to use Avaya Centrevu Supervisor in a previous
role to run "trace reports" on suspect staff. The report would show a blow by blow account of every button they touched on their phone so we could see if they were terminating calls
deliberately or hitting a pause code and then immediately going "available" again to avoid taking calls etc.

Is there any such report like that in Queuemetrics as unfortunately there are always a few staff that need careful managing and these logs are very useful for disciplinary purposes.

Thanks

QueueMetrics:
No, but for that reason you can usually look at:
- short calls
- most useful,m ACD attempts. This shows when Asterisk decided to route to an agent but the agent would not be available.

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