QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: pta200 on March 19, 2010, 16:45:20

Title: Main, Spill, Wrap
Post by: pta200 on March 19, 2010, 16:45:20

Is there a way to pass the classification of an agent as "Main, Spill, Wrap"  as a parameter when using the Add Queue Member button on the Agent page?  I would like to use it in order to add the user to the queue with a penalty. From what I can tell there is no way to do that so I was going to add some code to Asterisk to query the "code_possibili" table in order to figure out to which classification the agent was assigned for the particular queue.

thanks,
Paolo

Title: Re: Main, Spill, Wrap
Post by: QueueMetrics on March 22, 2010, 10:36:07

No, that is only used when reporting, not by Asterisk itself.

Title: Re: Main, Spill, Wrap
Post by: pta200 on March 22, 2010, 14:55:24

That's what I figured. How about adding it as a feature? Since you are allow agents to log into queues from QM it would seem logical to be able to access other agent/queue information in order to determine how the agent is logged in e.g. adding a penalty to the agent.

Title: Re: Main, Spill, Wrap
Post by: QueueMetrics on March 23, 2010, 15:29:21

Yes this is an interesting feature! But I don't expect we will be adding new levels as well.