QueueMetrics > Outbound and QueueMetrics
Agent names are not showing up under Unans.DT & Unans
tsolaaa:
We currently have QM tracking outbound calls by having the agents dial a special prefix before they dial.
Most of the stats that QM is reporting is correct, however QM does not show the agent name under the "Unans.DT" section.
https://skitch.com/tsolaaa/86r39/loway-queuemetrics-version-12.2.4
It also doesn't display any data under the "Unans" section under the "Unanswered outbound calls, by agent"
https://skitch.com/tsolaaa/86r4a/loway-queuemetrics-version-12.2.4
The agents are entered into the database and do appear correctly when running reports for inbound calls.
The agent names also appear for all outbound answered calls. (Under Ans.DT)
https://skitch.com/tsolaaa/86r55/loway-queuemetrics-version-12.2.4
Does anyone have any insight into this?
Thank You!
QueueMetrics:
I do not seem to be able to see pics
tsolaaa:
--- Quote from: QueueMetrics on June 05, 2012, 11:06:59 ---I do not seem to be able to see pics
--- End quote ---
Moved the photos to another host...Try now...
We currently have QM tracking outbound calls by having the agents dial a special prefix before they dial.
Most of the stats that QM is reporting is correct, however QM does not show the agent name under the "Unans.DT" section.
It also doesn't display any data under the "Unans" section under the "Unanswered outbound calls, by agent"
The agents are entered into the database and do appear correctly when running reports for inbound calls.
The agent names also appear for all outbound answered calls. (Under Ans.DT)
Does anyone have any insight into this?
Thank You!
QueueMetrics:
A question: can you post the a queue_log for an unanswered outbound call?
(BTW, pics are perfectly visible now!)
tsolaaa:
Sure thing!
We are using the prefix 8300 before calls to have QM track them.
We have q-300 set as the queue in QM to track outbound calls.
Here is the output from queue_log in relation to my test calls.
--- Code: ---1339532160|1339532160.76079|q-300|SIP/2178|ENTERQUEUE|-|901161405942016|
1339532166|NONE|NONE|SIP/2320|UNPAUSEALL|
1339532166|NONE|3011|SIP/2320|UNPAUSE|
1339532166|NONE|3010|SIP/2320|UNPAUSE|
1339532166|NONE|3008|SIP/2320|UNPAUSE|
1339532166|NONE|3009|SIP/2320|UNPAUSE|
1339532171|1339531912.76053|3008|SIP/2320|CONNECT|186|1339532167.76081|3
1339532172|1339532160.76079|q-300|SIP/2178|ABANDON|1|1|12
1339532183|1339532183.76084|q-300|SIP/2178|ENTERQUEUE|-|901161405942016|
--- End code ---
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