QueueMetrics > Running QueueMetrics

Call termination questionaire

(1/1)

leemason:
I have a need to set-up an Asterisk system to provide a post-call questionaire system.

This would prompt callers with a number of questions and allow them to answer 1-4 dependent on how good their call experience was.

I was thinking of using QueueMetrics to report on this activity.  Possibly by implementing the questions as if they are IVR options but rather than forwarding callers to queues based on the options pressed just send them to another IVR level and then at the end allow the caller to record an optional message.  So customers will probably have to go through say 5 IVR questions choosing options 1-4 each time.

My question is whether QueueMetrics can report on the number of times users have chosen specific IVR options within a specific period.

QueueMetrics:
I think the correct way to go would be creating a QA form for that call  that scores how it was made. This is not completely supported at the moment, but it is planned.

As an alternative, you could add it as an IVR option (unless you use the IVR already)

Navigation

[0] Message Index