QueueMetrics > Running QueueMetrics

Call Status in the Agent Page

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tonils:
Hi

I am using QM v1.5.0 and on the agent page (show inbound calls for agent xxxx) under the status column all the calls ar showing "HTML terminated". I have checked the entries in queue_log, and I see COMPLETECALLER and COMPLETEAGENT. As I would expect.

Can you tell me what causes QueueMetrics to show a calls as "HTML Terminated"?

Tony

QueueMetrics:
That's a stuopid mistake on ouyr side - it's just "Terminated" Somehow the HTML string went into our language files. If this is a show stopper from you we may post corrected English-language translations.

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