QueueMetrics > Running QueueMetrics

Question about subque report presentation

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eschurke:
RT=Realtime... that's what I thought you meant.  The realtime page is the 'activity display' of QueueMetrics, right?  I'm not sure what RequestTracker is...   :)

We have an in-house app that's similar to iSymphony but an improved version that's ajax based and better suited to our needs with q-time displayed, call color highlights, drag and drop calls, etc.

I did load the RT page and toggled modes as you suggested but changes to the realtime page didn't seem to affect the Queue Report that I was running.

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