QueueMetrics > Scripting QueueMetrics

RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

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barryf:
Hi,

I am in the process of upgrading from 1.6.1.0 to 14.06.2 and everything is fine, except that the RealtimeDO.RTRiassunto XML/RPC call no longer returns the number of agents or ready agents when calling either a single or multiple queues.

Using the XML-RPC Browser, I can run the same call, once against the 1.6.1.0 and once against the 14.06.2 and the N.Agents and Ready Agents do not display in 14.06.2

QM 14.06.2
=========


QM 1.6.1.0
=========


Thanks

-Barry Flanagan

mirkox:
Hello Barry,

could you verify if using the same configuration.properties for both the machine they still have a different behaviour?
Are they looking to the same Asterisk?

Kind Regards
Mirko

barryf:

--- Quote from: mirkox on September 02, 2014, 17:09:41 ---Hello Barry,

could you verify if using the same configuration.properties for both the machine they still have a different behaviour?
Are they looking to the same Asterisk?


--- End quote ---

Hi Mirko,

Yes, the configs are identical. I simply cloned my existing QM and upgraded that to 14.06.2, and added a second qloader.pl to my Asterisk box to feed in the queue_log to this new test instance.

-Barry

mirkox:
Well, something could have been changed, 1.6 is really old; could you please post four screenshots all taken in the same moment:

1)xml-rpc browser for 1.6
2)xml-rpc browser for 14.06
3)realtime page in queuemetrics from 1.6
4)realtime page in queuemetrics from 14.06

(disable all filters from realtime page)

Thanks
Mirko

barryf:

--- Quote from: mirkox on September 02, 2014, 18:00:16 ---Well, something could have been changed, 1.6 is really old; could you please post four screenshots all taken in the same moment:

1)xml-rpc browser for 1.6
2)xml-rpc browser for 14.06
3)realtime page in queuemetrics from 1.6
4)realtime page in queuemetrics from 14.06

(disable all filters from realtime page)

Thanks
Mirko

--- End quote ---

Can't seem to make attachments. Screenshots are here: http://barry.flanagan.ie/dl/bf.zip

-Barry

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