QueueMetrics > General Asterisk configuration

We changed Agent Numbers and old ones still show in the Queue despite delete?!

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torontob:
Hi Everyon,

We change Agent extension range from 330-350 to 360-380 but since the old log is still available (we use qloader) the queues still show all the 330-380 users in them. I have deleted the Agents 330-350 but when I go to edit Queues, I still see that the number show 40 users instead of 20.

Should I get into the MySQL queuemetric table and delete the mentions to 330-350?

Thanks

QueueMetrics:
....or just keep them in a different partition, and switch manually back and forth.

torontob:
Sorry, I think I wasn't clear. Agents from 330-350 are gone for good. I don't want any mention of them. But they still show in my Queues. Instead of showing 20 members as part of Queue English, I see 40. I only use 360-380 now. When I press edit Queue, I can see that extensions from 360-380 are in RED color but still show up there.

What is the right way to remove it?

QueueMetrics:
Can you post a screenshot?

torontob:
The 331-360 shouldn't be there because those agents are deleted already. Queue configuration shows over 30 agents while we only have 360-380 (20 agents)

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