QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: michael4910 on June 19, 2009, 10:55:15

Title: difference between QM and asterisk data
Post by: michael4910 on June 19, 2009, 10:55:15

I'm completely new to Queuemetrics and Asterisk, but I found that the data provided by asterisk differs from the data that queuemetrics gives. The number of incoming calls in asterisk is always higher than the number of calls in queuemetrics.

What can be the reason for this?

Title: Re: difference between QM and asterisk data
Post by: QueueMetrics on June 22, 2009, 12:17:56

It really depends on your usage scenario - as QM measures queue activity, all calls that are received but (say) hang up during your ivr phase or during the welcome greeting will not be counted in QM. 
I am not sure how you are counting calls in Asterisk - you'll have internal calls as well, general PBX traffic, etc. Thi sis not generally tracked by QM.