QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: felipe_sincronismo on May 19, 2010, 15:02:32

Title: Insert pause codes
Post by: felipe_sincronismo on May 19, 2010, 15:02:32

Hi, how do I configure pause codes?
i have a code to pause the agents on asterisk, which is *114. I have to configure this code on the pause cfg of queumetrics?
how do i do this?
How queuemetrics will know that the agent has entered a specific pause code?
Thanks

Title: Re: Insert pause codes
Post by: QueueMetrics on May 20, 2010, 10:23:55

No: the pause code is a code that is entered WHEN an agent is on pause, to know WHY the agent is on pause.

See here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#_enabling_pause_codes