QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: Richarddb on October 04, 2011, 13:22:58

Title: Call unanswered is still in QM after disconnecting
Post by: Richarddb on October 04, 2011, 13:22:58

Hi all,

We have the following issue:

In the morning there was a phonecall and was directly ended. Since that time the call is still 'unanswered yet' in Queuemetrics (more then 5 hours now).  How can we end this call in Queuemetrics? I don't see an option in the detail screen for this call. It's in the unanswered detail page.

Thanks in advance.

Title: Re: Call unanswered is still in QM after disconnecting
Post by: QueueMetrics on October 06, 2011, 12:41:33

Sometimes Asterisk does not log call closure, so QM has a way to "force" the cal closure. See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#Closing_ongoing_calls