QueueMetrics > Running QueueMetrics

Total calls processed

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transltr:
Hi

Just wondering is Total calls processed: supposed to equal Total rows processed:  ??

At the moment we are seeing more Total rows processed:

Will the total answered: minus the Total rows processed: equals to missed calls ?..

not really sure

thanks

transltr:
actualy is it possible to find out missed calls by agent ?

QueueMetrics:
Yes - by using the Attempts page. This will work on a specially patched * 1.2. or on 1.4s.

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