QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Stephenv on November 22, 2013, 09:11:16

Title: Extension column on real-time page
Post by: Stephenv on November 22, 2013, 09:11:16

Is it possible to have the agents SIP extension display in a column next to his/her name on the real-time page?
It will be the extension the agent input into QM when he logs in.
Or do you need to code this in for a future version?

Title: Re: Extension column on real-time page
Post by: QueueMetrics on November 22, 2013, 10:20:53

This already works if you use Hotdesking. If you don't, the agent code and the extension are basically the same things, so QM does not use a separate field.

See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page