QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: earenas on September 07, 2011, 17:51:48

Title: How to control calls from non queues??
Post by: earenas on September 07, 2011, 17:51:48

Hi everyone, I have testing Queuemetrics before to decide buying, and I have a doubt.

Exist anyway to control the incomings calls that we received but they are sent for "Time Conditions" to announcement, for example when we are "outside office".

Thanks. :D

Title: Re: How to control calls from non queues??
Post by: QueueMetrics on September 13, 2011, 14:50:29

What do you mean by "control"? :-)

Title: Re: How to control calls from non queues??
Post by: earenas on September 30, 2011, 15:03:56

With "control", i mean:  I want to see the calls in real time and have statistics. To know who many calls are not receiving a queue.

Thks.

Title: Re: How to control calls from non queues??
Post by: QueueMetrics on October 06, 2011, 12:32:05

QM is for call-center usage, so its unit of monitoring is the queue. It is possible to track other calls as well, but you have to program that at the Asterisk dialplan level.