QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: emel_punk on November 16, 2009, 19:08:12

Title: modify call status in agentpage
Post by: emel_punk on November 16, 2009, 19:08:12

HI
one of our  client ask us about if we can modify the call status in the agents page when there is an call for every agents.

i want to modify to set the calls  with some codes like:

ARPTX
ARPBS
ARPFS
.
.
.
instead of what came with the instalation

here is a print screen of the page

http://i279.photobucket.com/albums/kk121/emel_punk/qm-falla3.jpg



thanks !! ;D

Title: Re: modify call status in agentpage
Post by: QueueMetrics on November 17, 2009, 16:57:56

Yes this is - you should see a configuration option:

* Edit QueueMetrics settings  
....
Edit call outcomes
....

That's the one.  ;D

Title: Re: modify call status in agentpage
Post by: emel_punk on November 18, 2009, 18:28:47

THANKS YOU ARE MY HERO ! :-*

Title: Re: modify call status in agentpage
Post by: QueueMetrics on November 24, 2009, 10:50:14

A cheap one
 ;D