QueueMetrics forum
QueueMetrics => Running QueueMetrics => Topic started by: luiz@tribecapediatrics on August 14, 2012, 15:51:03
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I was wondering if there is anyway we can force an agent to logout from the queue they are logged into. Or if there anyway we can force a global log out at certain time, like running a cron job.
Thanks.
Luiz
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In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:
asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....
and so on...
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I am running the latest version but I still can't find where to log off the agents from the Administrator screen.
Thank you
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The latest version offers drop-down menus available to administrators from the Realtime monitoring page.
These features are described and shown in the following link:
http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s04.html#B1624_733
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In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:
asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....
and so on...
Thanks for these cron stuffs. Another way to do this from the VOIP phone is to dial the QueueExtension followed by **, and then follow the IVR instructions.