QueueMetrics > Running QueueMetrics

Agent Logon / Logoff popup

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joaopereira:
Hello
When my agents press the Logon button, the popup only shows the "Agent's code", but it doesn't show the "Current Extension"... why does this happen?
This only happens in my agents PCs, in my PC it works fine.
I already updated the Agents PCs to the last firefox version.
Did someone experienced something like this?

Thanks
Regards
Joao Pereira

QueueMetrics:
can you post a screenshot?

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