QueueMetrics > Running QueueMetrics

ChanSpy SIP/Exten instead of Agentcode

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gopal2k:
To ChanSpy I have something like the below in extensions_queuemetrics.conf

exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6})
exten => 14,6,ChanSpy(SIP/${QM_AGENT_CODE:6})

Now this works based on Agent Code, instead of that If I want based on SIP extension wise can I change that to SIP/${EXTEN} will this work?

The reason am asking is when the agent is transferring the call or if he is taking next call, still i want to monitor him without disconnecting, like unless the agents logs off from the queue, I have to monitor him...

Regards

QueueMetrics:
I don't think that would work. Qm has the agent code and the uniqueid for the call - out of that, it has no way of knowing what happened to a call.

gopal2k:
Ok in that case can I use ExtenSpy directly in Asterisk and monitor the channels till the agents log out from the queue?

Regards
Gopal.

QueueMetrics:
I guess so. I dont see why it should not work as well.

gopal2k:
Can I use like this exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6},d) to use whisper mode?

Regards

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