QueueMetrics > Improving QueueMetrics

Email Alerts

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sibertron:
EMail Alerts for:

Agent on blank pause
Agent missing a call
No of agents on pause/on call/on no call exceeding a predefined number
inbound Caller using an option on the IVR

... will add more as I come across them.

QueueMetrics:
It could be an idea to have some alarms trigger an email as well.

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