QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bbhenry on December 09, 2009, 20:31:56

Title: Call outcome doesn't get registered
Post by: bbhenry on December 09, 2009, 20:31:56

Hi, I am running Queuemetrics with Freepbx.

I got most of the things working. And I was trying to log call outcome as an agent, but the call outcome doesn't get recorded on screen even though it shows in the database..

And about 5% of the time it would show up on the screen. and report.....

what's going on????

My queuemetrics version is 1.5.4

thanks

Title: Re: Call outcome doesn't get registered
Post by: QueueMetrics on December 10, 2009, 09:22:27

Do you get it to be consistently written on the queue_log?

Title: Re: Call outcome doesn't get registered
Post by: bbhenry on December 10, 2009, 17:22:48

Yes, the queue_log is getting logged consistently.

Title: Re: Call outcome doesn't get registered
Post by: QueueMetrics on December 11, 2009, 09:05:17

The only reason I can think of is that the outcome for a given call must be within about 30 minutes since it was started.

Title: Re: Call outcome doesn't get registered
Post by: bbhenry on December 12, 2009, 16:53:28

Wow, I think you are correct according to my test.

I didn't find that information in the manual or FAQ, did I just missed it ? if so , can you point me to the correct place for that information?

And is it a setting that I can change in the property file?

Title: Re: Call outcome doesn't get registered
Post by: QueueMetrics on December 14, 2009, 12:44:15

No but I am sure it is in the manual. Maybe we should add that to the FAQ's as well.


From: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#_enabling_pause_codes

it says. "The PAUSEREASON must be passed within 30 minutes from the end of a pause; otherwise it will be silently discarded."