QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: Richarddb on January 19, 2010, 15:23:37

Title: Incoming and outgoing internal calls are not logged
Post by: Richarddb on January 19, 2010, 15:23:37

Hi, i have two questions about logging calls

1) When an agent is calling or being called from within the company, he is still available according to Queuemetrics. Is it possible to log these internal calls too, so that his status will be ‘busy’?

2) When a call is taken over by another agent (with the code *8 ), the status of this agent in Queuemetrics is still free, while he is busy with the call he took over. Is it possible to give the agents the status of busy when they take over a call?

Regards

Queuemetrics 1.5.5
Asterisk 1.4.21.2

Title: Re: Incoming and outgoing internal calls are not logged
Post by: QueueMetrics on January 22, 2010, 15:24:53

QueueMetrics will track only calls that happen as a part of a queue (for inbound) or a campaign (for outbound). This is by design.
If you transfer a call, transfer it to a queue, so the status will be correct.