QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: karthikeyans79 on March 31, 2009, 07:28:41

Title: Calls not Landing
Post by: karthikeyans79 on March 31, 2009, 07:28:41

We have 10 user license but one of the user Agent/2005 is able to login to queuemetrics but he does not receive calls at all ... any idea why this happens or let me know on what would be the debugging steps for the same.

Title: Re: Calls not Landing
Post by: QueueMetrics on March 31, 2009, 10:31:08

Is the agent logged on in Asterisk?  ::)

Title: Re: Calls not Landing
Post by: karthikeyans79 on March 31, 2009, 14:32:27

We have created extentions on asterisk and have mapped the same to queuemetrics. Hence once the agent log's on to queuemetrics he starts to receive calls upon log on ....

Title: Re: Calls not Landing
Post by: QueueMetrics on March 31, 2009, 15:11:32

How do yo tell Asterisk that an agent has logged on in QM? this i snot done automatically.....

Title: Re: Calls not Landing
Post by: karthikeyans79 on April 01, 2009, 14:43:18

this is done by installing a custom piece of dialplan that comes with QueueMetrics itself ... extensions_queuemetrics.conf

Title: Re: Calls not Landing
Post by: QueueMetrics on April 02, 2009, 09:50:27

Ok but agents wil then log on NOT when they log on in Qm but when they click on the "Logon" button in QM. Is this so?

Title: Re: Calls not Landing
Post by: karthikeyans79 on April 07, 2009, 07:19:49

Yup, you are right we use the log on button in QM for agents to log in and start receiving calls....

Title: Re: Calls not Landing
Post by: QueueMetrics on April 07, 2009, 15:02:38

If this works for all agents but one, likely the agent does not exist in Asterisk.