QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bhenry on July 29, 2013, 19:15:52

Title: Agent Login Delay
Post by: bhenry on July 29, 2013, 19:15:52

We have agents who are logging into multiple queues at once using the "All Assigned" drop down.  The total time taken from when they press the run button to when they are logged into all 3 queues they are assigned is about 10 seconds. 

We have an issue where they pause themselves immediately after pressing "run" on the add member popup and this causes them to be paused in only 2 of the 3 queues to which they are assigned.
The pause occurs while asterisk is still processing the queue logins and this causes the pause not to occur on all the queues.

Is there a way to imrpove processing time for agent queue logins?

Title: Re: Agent Login Delay
Post by: QueueMetrics on July 30, 2013, 09:44:17

We are currently working on that.