QueueMetrics > General Asterisk configuration

Call Monitor not working since moving to Static Agents

(1/1)

gavinlew:
Hi All,

After a number of problems with silent calls/not receiving calls using Dynamic Agents, I have moved to Static Agents, however this seems to of broken my ability to monitor calls.

My queue configuration now looks like ;

[200]
announce-frequency=105
announce-holdtime=no
autofill=yes
eventmemberstatus=yes
eventwhencalled=yes
joinempty=strict
leavewhenempty=yes
maxlen=10
monitor-type=mixmonitor
monitor-format=wav49
music=moh
periodic-announce-frequency=180
queue-callswaiting=queue-callswaiting
queue-thankyou=queue-thankyou
queue-thereare=queue-thereare
queue-youarenext=queue-youarenext
retry=5
timeoutrestart=yes
strategy=ringall
timeout=20
weight=0
wrapuptime=30
context=ivr-2
periodic-announce=custom/supportqbreakout2
member=>SIP/1000800,,800
member=>SIP/1000801,,801
member=>SIP/1000802,,802
member=>SIP/1000803,,803
member=>SIP/1000804,,804
member=>SIP/1000805,,805
member=>SIP/1000806,,806
member=>SIP/1000807,,807
member=>SIP/1000910,,910

I still see the Call Monitor icon , against my agents in Realtime monitoring , however clicking on the user and entering my extension 1000800 results in the call being connected but no audio passing.

The following is seen in the Tomcat log ;

$Id: PluggableRTListener.java,v 1.3 2008/09/23 11:20:06 lenz Exp $
$Id: ClassicQMListenerRT.java,v 1.3 2008/09/23 11:20:07 lenz Exp $
Extenal dialling
  Server ID: ''
  Inbound  ?  true
  Agent    : 'agent/807'
  AgentExt : '-'
  Extension: '1000800'
  -> Chan : 'Local/1000800@from-internal/n'
  -> Dial : '11@queuemetrics'
Stato finale:2 - 'The extension you requested was dialed. You should receive the call in a few seconds.' URL: w:0 h:0

2009-02-12 16:12:08 StandardContext[/queuemetrics][523EE9BFA9C0D649A1BDDDEB99E4993B] Fine classe it.loway.app.queuemetrics.callListen.remoteAudioMonitor
2009-02-12 16:12:08 StandardContext[/queuemetrics]LowayTransactionController: [523EE9BFA9C0D649A1BDDDEB99E4993B] Tempo totale esecuzione verbo 'qm_popup_audiomon_phase2': 3058 ms


Any ideas on how to resolve this situation would be appreciated.

Many Thanks,

QueueMetrics:
Yes: the dialplan will likely only receive (say) the code 10800 for the agent, and will try to snoop on Agent/10800; in your case, you should modify it so that itt will try to snoop on SIP/10800. Try and post what ahappens on the Asterisk CLI.

Navigation

[0] Message Index