QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: barryf on September 22, 2014, 18:00:57

Title: default.crmapp only getting populated for inbound calls
Post by: barryf on September 22, 2014, 18:00:57

Hi

I have the following setting in configuration.properties:

default.crmapp=http://recordings/callmon/?searchBox=

This properly creates the link when a call is in an inbound queue:

Code: [Select]

<td class="stData" style="width: 18;"><a href="http://recordings/callmon/?searchBox=1411300755.67" target="_blank"><img src="../img/icons_silk/link_go.png" class="silk" title="Open"></a> </td>
However, when the call is in an outbound queue the href is simply "-":

Code: [Select]

<td class="stData" style="width: 18;"><a href="-" target="_blank"><img src="../img/icons_silk/link_go.png" class="silk" title="Open"></a> </td>
Anyone any idea why? The call Unique ID is available in both inbound and outbound, and when I instead open the pop-up using the magnifying glass icon the link to the recording is in there.

This did work in previous (1.6.10) version of QM for both inbound and outbound.

Thanks

Title: Re: default.crmapp only getting populated for inbound calls
Post by: mirkox on October 01, 2014, 10:48:37

Hi Barry, that's weird, which version is that?

default.crmapp is the default URL, but you can also set a queue-specific URL in the queue's detail; could you check if maybe there are some character in that field in your outbound queue's details?

Kind Regards
Mirko

Title: Re: default.crmapp only getting populated for inbound calls
Post by: barryf on October 06, 2014, 14:34:46

Quote from: mirkox on October 01, 2014, 10:48:37

Hi Barry, that's weird, which version is that?

default.crmapp is the default URL, but you can also set a queue-specific URL in the queue's detail; could you check if maybe there are some character in that field in your outbound queue's details?

Hi Mirko,

Using 14.06.02

I have checked and all queue_url are empty.

-Barry