QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: silverbullet on May 27, 2008, 09:42:40

Title: Call Reports Problem
Post by: silverbullet on May 27, 2008, 09:42:40

Hi there,

Whenever I want to retrieve call reports from previous weeks & previous months, it does not show the call reports at all. It's zero.

I can only retrieve the call reports data at the same week Monday - Sunday.
When it's on Monday, I can't retrieve call data on previous day which is on Sunday.

My queue name is 200.

Is it because of cache or the queue log?

Title: Re: Call Reports Problem
Post by: QueueMetrics on May 27, 2008, 10:34:45

No it's almost surely because your queue_log was rotated, so data that "used to be" there is not there anymore. See http://astrecipes.net/index.php?n=205 for a complete workaround.