QueueMetrics > QueueMetrics installation

IVR Selection

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Tiago:
Hi,

Why when a make a custom report with ivr option (XXXX),

Only appears the calls with 1 stint

the version is Loway QueueMetrics - 1.6.1.5


Thanks

QueueMetrics:
There have been a couple of fixes in 1.6.2.2.

Tiago:
I already made the update, but when i make a custom report with IVR Selection, only appears calls with one stint


Thanks

Tiago:
Hi,

Can you explain me the difference in result for a ivr with or without filter active.


Thanks

QueueMetrics:
I think you should contact our Support Services so we can inspect a piece of your queue_log.,

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