QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: matts on February 22, 2011, 21:27:53

Title: Groups not showing on Realtime Ajax screen
Post by: matts on February 22, 2011, 21:27:53

The agents groups filter isn't showing on the "realtime monitoring (AJAX)" page on our server, the drop down just shows "-".  It works on the regular realtime monitoring page, also if you set it on the regular page the settings are effective on the ajax page but the groups drop down still just shows "-".

Also if I set the Location filter all the Queues and "Calls being processed" disappear is there a way to change that behavior?

Title: Re: Groups not showing on Realtime Ajax screen
Post by: QueueMetrics on February 23, 2011, 09:48:51

I think this is an issue, we'll fix it for the upcoming release 1.7.
Thanks for pointing that out.

Title: Re: Groups not showing on Realtime Ajax screen
Post by: QueueMetrics on February 23, 2011, 09:50:28

Quote from: QueueMetrics on February 23, 2011, 09:48:51

I think this is an issue, we'll fix it for the upcoming release 1.7.

We track this issue as #1260.