QueueMetrics > Running QueueMetrics

Calls not Landing

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QueueMetrics:
Ok but agents wil then log on NOT when they log on in Qm but when they click on the "Logon" button in QM. Is this so?

karthikeyans79:
Yup, you are right we use the log on button in QM for agents to log in and start receiving calls....

QueueMetrics:
If this works for all agents but one, likely the agent does not exist in Asterisk.

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