QueueMetrics > Improving QueueMetrics

Feature request: QM sanitize input for addmember, removemember, etc.

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GKBruceTelecom:
Hi all,

First of all, my apologies if this is already a feature, or if it has already been requested.

it would be benficial for us to have input sanitized when an agent adds themselves to a queue or puts themselves on break.

For example, if an agent adds themselves to a member, they have to put in something like 749@770 so if there was another field in configuration.properties where we could add a regular expression that would filter all data entered into "add member", "remove member", "pause" and "unpause" it would help keep the data going into queuemetrics accurate? 


something like
 
addmember.regexp=7\d{1,2}+@7\d{1,2}                              ;;allows only something like "749@770"
addmember.regexp.errormsg="format incorrect, use AGENT@EXTENSION: example 749@770"   ;;the error message shown if fail filter
removemember.regexp=7\d{1,2}+@7\d{1,2}                           ;;allows only something like "749@770"
removemember.regexp.errormsg="format incorrect, use AGENT@EXTENSION: example 749@770"   ;;the error message shown if fail filter
pauseagent.regexp=7\d{1,2}                                    ;;allows only something like "749"
pauseagent.regexp.errormsg="format incorrect, use AGENT NUMBER: example 749"      ;;the error message shown if fail filter
unpauseagent.regexp=7\d{1,2}                                 ;;allows only something like "749"
unpauseagent.regexp.errormsg="format incorrect, use AGENT NUMBER: example 749"      ;;the error message shown if fail filter

if the input did not pass this regexp test, it would fail

Just a thought.

Cheers

QueueMetrics:
Well that's interesting. We are tracing that as improvement #963.

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