QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Aleksey Klimenko on July 24, 2017, 09:19:31

Title: Running report for agent with two queue keys
Post by: Aleksey Klimenko on July 24, 2017, 09:19:31

Hi!

I have new installation of QueueMetrics 17.06: "Software release:   Loway QueueMetrics - 17.06.1 B: 397 - 2017.06.20-10:10"

Supervisors don't have to pick agents in field "Filtered for agent:" that have two or more queuekey in key field. Agents that have one queuekey in key field there are in a list of "Filtered for agent:" in a report page.

Previous version of QueueMetrics doesn't have that issue.

Title: Re: Running report for agent with two queue keys
Post by: mirkox on July 24, 2017, 09:30:47

Hi Aleksey,

is this a new machine or did you updated the old one?
What was the old version?

Mirko

Title: Re: Running report for agent with two queue keys
Post by: Aleksey Klimenko on July 24, 2017, 11:38:37

This is a new machine.

Previous version was 16.09.